Refund requests should be made before 36 hrs of the delivery date to firstname.lastname@example.org. We will refund, if you cancel the order 36 hrs before the delivery date for perishable gifts items such as flowers, cakes, fruits. However, no refund shall be made for the perishable gifts, if you place your order under same day delivery and midnight delivery.
We do not take responsibility, if the delivery is delayed or not delivered by the vendors because of the bad weather or any other unexpected circumstances. However, for such orders, we refund 100% of your money.
Regardless of payment has been confirmed or received; we reserve the right to cancel any order without giving any reason. Refusal of item by the recipient is considered as a complete delivery. No refund will be possible.
In case of home delivery, if the recipient is unavailable at the time of delivery the item(s) will be handed over to a relative/neighbor, unless otherwise specified. If a relative/neighbor is unwilling to accept the delivery, we will leave the delivery items in front of the main door and it shall be considered the order has been executed. In such cases, no claims for refund shall be entertained under any circumstances.
In case of hotel delivery, if the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception, and it shall be treated the order has been executed. If the person has checked out of the hotel by delivery date, it shall be treated that the order has been executed, and no claims for the refund shall be entertained under any circumstances.
In the case of hospital delivery/office delivery, if the recipient is not in a state of accepting delivery, the item(s) will be handed over to a relative/neighbor/reception, and it shall be treated that the order has been executed, and no claims for the refund shall be entertained under any circumstances.
Any damages and/or defects to the product must be reported within 24 hours of the delivery, by the recipient or the sender. Replacement should be done only if the recipient sends back the damaged goods. Please ensure that the recipient will not to accept the items from the delivery service, if the package is open or Items are damaged.
Any disputes or controversies arising out of the Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts of the India and/or the State Courts of Andhra Pradesh and the venue for such disputes shall rest solely in Visakhapatnam, Andhra Pradesh, India.